Whale Done! The Power of Positive Relationships an Example of the Topic Literature Essays by

Whale Done! : The Power of Positive Relationships Introduction Kenneth Blanchard, author of the book Whale Done! believes that human relationships is now more that ever, in need of high attention from the society as it remains to be the sole binder of the whole human community all around the world. Obviously, increasingly there is economic interdependency among nations. A global communications network, like a gigantic central nervous system, links every nation of the earth. As ideas, information, and technology are exchanged, cultures merge and adapt to one another. Throughout the world, people dress more alike than ever before. Cities of the world share much in commonpolice, luxury hotels, traffic, stores, banks, pollution. Thus, as the peoples of the world come together, we witness what some describe as an emerging world culture. Need essay sample on "Whale Done! : The Power of Positive Relationships" topic? We will write a custom essay sample specifically for you Proceed Nevertheless, while peoples and cultures intermingle, clearly not all see one another as brothers. Everyones quick to blame the alien, wrote a Greek playwright over 2,000 years ago. Sadly, the same is true today. The evidence is no farther away than newspaper reports of bigotry, hatred of foreigners, ethnic cleansing, racial strife, religious riots, massacre of civilians, killing fields, rape camps, torture, or genocide. This is the main reason why Blanchard shows how important it is for humans to particularly handle the issues of human relationship today. The elimination of the major issues that are considered directly affective to the human societys growth links the relations humans themselves establish between one another. If not the elimination, at least personal control of the situation could help in the process. Content and Summary of the Book Certainly, living in a world that is governed with diversity, it could be expected that in the workplace, diversity itself is also present and thus cannot be avoided. Many workers refer to this hardship as the common source of many conflicts within the working area. Hence, the performance of the employees is then directly affected. Diversity, when referred to in business terms may mean a lot of things. An organizations workforce may be referred to as diverse for many reasons as well. Diversity may occur because of the differences of opinion because of the differences in personality, in age, in educational attainment, in status in life and even in culture. Mostly, as observed on different business companies, the main reason of such diversity is the existence of a much distinct group of races making up a single workforce for a company. How could all these happen? As mentioned in the introduction, many people have already transferred from place to place and a lot of those people, the so-called immigrants, have already decided to stay and work on the foreign lands they have gone to. Hence, the main effect of this social move on achieving success on other places, the employment of the multicultural population has been the resort to supporting the lives of the said immigrants. Hence, the workforce of every company making up the business industries are at times having the same worries on how to face the challenge of dealing with and managing people who are widely different from each other. To alleviate the issues from recurring within the workplace, the author further outlines the different procedures by which human relationship could be used as an effective tool in making the social progress rather as strong basis of success. In terms of business operations, his suggestions could be presented as follows: Concentrate on the strengths of the employees. When a manager discovers the tasks where the employees usually excel in, they should be assigned to them as they are expected to be more productive on those fields of the job. Understand the abilities and the potential of each employee present in the organization. These potential assets of the employees could as well be used by the company itself in aiming for the goals that it has set up for the future. Allow communication lines t be open at all times. It is very important for managers to be good listeners. The ability of hearing what the employees want form the company as well as to how they could be of bigger help to the organization could be used as a resource of ideas for the company as well. Make the employees feel that they too have a sense of authority in the company. However, this type of authority should not overstep that of the administrations. It should be clear that this authority could only be exercised at specific times and places when it is permitted. This may often refer to an open door policy that deals with an easier type of agreement between the employees, which could give them a chance to affect how the organization is being managed. They are then allowed to give suggestions; however, no suggestions are implemented unless approved by the administration. Make sure that all employees understand the business goals and objectives. It should always be remembered that a well-informed employee, whether young or old, is a productive employee. A manager should always remember that he is supervising people with feelings who are valuable members of the organization, hence, treating them with great respect at all times no matter what culture they come from is one of the most important virtue any manager could post as an example for his colleagues. Treating everyone fairly and sensitively is the key to creating a fine working environment. It should be remembered that because of the different clutters of the people, they all have different preferences; they have different personal obligations and other more. Considering the fact that dealing with multicultural workforce also involve dealing with their differences of belief, a manager could as well consider fairness at all times to be able to set a common ground for everyone else in the organization. Keep everyone else busy and going all the time. Feeling ones worth is usually measured on the things they are able to do for the organization in a day. In this manner, it could be said that regardless of ones difference from the others, being able to do something for the company and being of worth to the organization makes an employee feel that even though there are differences, he still belongs to the organization he is working for. Keep employees informed of the ins and outs of the organization. Keeping employees in the dark when some changes within the organization arise may give them the notion that they are not given importance by the administration of the company. Acknowledge the employees efforts, years of work, talent, creativity and good job attributes. Doing so would help everyone else strive for the best while they are working in the company. Critique of the Reading The book of Blanchard Whale Done is rather a fine yet short-time read. In all 128 pages, the author was able to make the suggestions and the process of understanding human relationships rather concise, making the readers more interested in the informations contained in the said book. Moreover, perhaps the expertise that the author have upon the subject has made it easier for him to make the reading an enjoyable source of knowledge that would be much useful for business organizations today. Reference: Whale Done! : The Power of Positive Relationships. Blanchard, Kenneth. The Free Press. 1230 Avenue of the Americas. 128 Pages.

10 side jobs for college students to make money in 2018

10 side jobs for college students to make money in 2018 Being in college does not mean that you should not take part in profitable business activities. It would not hurt to earn extra income and have prospects for a future business endeavor. In the current economy, it is no secret that tuition fees and expenses increase by the day. If you can get time for a social life, then you can easily create time to start and manage a small business. Take a look at these ten side job ideas for college students. 1. Freelance writingIf you are a skilled and creative writer, then you should consider starting freelance writing. It is easy to launch because you only need to invest in a computer and internet. Make use of the loads of websites that offer writing jobs and get ready to earn a good income from this investment.2. Graphics servicesOffering graphic services is also one of the best investment ideas for students who study arts or those who are good in graphics. You need to become aggressive in marketing your skills and portfolios to potential clien ts either online or physically. Such a service is likely to grow into something bigger even after college because you could land a long-term contract.3. Forex tradingForex trading is another interesting investment to engage in while still in college. The process of trading currencies online can be quite risky. It is important to consider the tools that you use to carry out your trade. Make sure you use the right host to access your trading platform. A VPS is critical for high speed forex transactions. Find out how you can boost your Forex trading abilities. However, you need to take your time to master the skill through experience. Online tutorials can also help you become a professional forex trader. Master the needed analytical skills and get ready to earn a fortune.4. Selling hair care products and extensionsSelling of hair related products is one of the best investments for college students, especially ladies. It is easy to start and manage. You can easily combine it with your s tudies if you plan your time well. It will help you master marketing skills and also how to deal with competition.5. Fitness trainingIf you are into fitness, then you should consider taking up fitness training as an investment. You can work in a particular gym as an instructor. Alternatively, you can work as a mobile personal trainer. If you are smart about the markets you explore, you could earn a good fortune.6. Sell softwareLately, selling software has become among the best investments for college students. You simply need to identify a task and simplify it through software. For example, you can create software that helps people manage online files. It is no secret that there is a huge market software today. There is no doubt that you will get a good income from selling software.7. Tutoring servicesAnother smart investment idea is offering tutoring services. Identify an area of study in which you excel and tutor people who need such services. You can either work in a peer-tutorin g center or register with your college as a tutor. If you want to do it independently, consider making use of the online tutoring platforms.8. Event organizerThe college social scene is always wrapped with a series of events. You can capitalize on that and earn good money. Take part in event management and promotion. You need to have exceptional organizational and communication skills, if you want to be successful in this business venture.9. Sale of cakesIf you know how to bake cakes, then you should try turning this into a business venture. Aside from the fact that you can retail your cakes to students during various vents, you can also bake for weddings, anniversaries and birthdays off campus. With enough experience, you can open your bakery after college.10. Jewelry makingJewelry making is a good way to invest while still in college. You can start off by making simple friendship bracelets that you can sell online or in hostels. If you want to make a good profit, avoid using expen sive material like gold and silver. Try creatively using available materials.With these ideas, you do not have to wonder how to invest as a college student. Plan your time well and engage in these ideas to earn extra cash. You might be surprised that the simple idea could materialize into a big company. Start investing today and save yourself the hustle of looking for a job after graduation.About the author:Caroline is a writer with years of experience in business administration. She enjoys meeting new people and reading more books to get inspired for her own book. Her twitter, @BCarolinebird12.

Assignment Essay Example | Topics and Well Written Essays - 500 words - 78

Assignment - Essay Example Under the Article 112, the military personnel the use, possession, manufacturing and distribution of illegal and controlled drugs or substances is prohibited. Marijuana has been classified as one of the drugs, which no servicemen are supposed to use or be in possession within the barracks (Shanor & Hogue, 2013). In the case of PTV Smokey, it was clear that he had contravened the provisions of article 122. He was not only caught using marijuana, but he was also in possession of it. For this reason, he is liable for prosecution in the martial courts. His case is admissible, in the sense that the act itself has grounds in the military laws. However, the manner in which the evidence was gathered may lead to termination of the case, as explained below: Like the civilians, the military are protected by the Fourth Amendment constitutional provisions (Shanor & Hogue, 2013). Under this, ‘unreasonable searches or seizures’ are not allowed. Any evidence gathered through this illegal means is inadmissible in the court martial. Critically analyzing the case of STV Smokey, it is clear that the Platoon Sergeant did not have a search warrant that would have facilitated his search and seizure of marijuana. The whole process was flawed, including the way he forced himself in the premises of the suspect. Under the MRE 314 and 315, it is made clear that the Bill of Rights also applies fully to all the military officers (Laurence, 2010). This means that they enjoy the rights to privacy just like the civilians. STV Smokey was right when he informed Platoon Sergeant that he had violated his rights to privacy by forcing himself in the house. This was irrespective of whether there was need to check the possession of the drugs. Prior to obtaining a search warrant, the investigating officer must prove that there is indeed a probable cause. This refers to the grounds upon which the search has to be conducted. The case provided, there was enough ground for

Analysis of International Business Law Research Paper

Analysis of International Business Law - Research Paper Example Keep in the brain as the situations might alternatively be dissimilar depending on the corporation and the conditions. Join us in our voyage of detection and learn by means of us! Group Law Organization Law container is defined as ordinary law or container law based on accumulated judgment from courtyard cases. Moreover, as there are accountabilities for an agent to main, there are moreover accountabilities for the principal to the manager. In agency law, there are more than a few duties that a manager owes the main. The liabilities of that chief to the agent are; the responsibility of recompense, the duty to repay and cover, and the responsibility of custody financial records (Barnes, 2003, pg. 325). No doubt, the so-called dialogue between civil law and common law was the essential feature of post-World War II proportional law. It was such a novel approach that each of the two participants to the conversation stressed the unifying rudiments inside its own group and the dissimilarity by means of the additional group. Civil law scholars and common law scholars come out as two monoliths (Moens, G & Gillies, P 1997). Various Industry Entities and E-Business Once the kind of industry has been recognized, the proprietor will decide how the commerce will be prearranged, and beneath what kind of arrangement. The kind of structure determined allows the proprietor(s) to decide the penalty that might be faced. For instance, there are just concerning four arrangements to decide from, advantage an extra two that will be considered, and are scheduled underneath: Sole Proprietorship Company Corporation Limited Liability Company (LLC) Franchise E-Commerce. This segment of the document will explain these types of commercial arrangements and the probable legal matters/consequences that the commerce may countenance (Willes, JH & Willes JA 2005). Distinguish Between Civil Law And Common Law Common Law (Judge-made Law) This pecking order does not subsist only in statute laws (Acts of Parliament) but also in common law. The Australian legal system is secret as a common law system. Gibson (2005, p. 7) states that common law is where the judges create a choice on disputes brought before them in the courts. The judges' role is to make decisions to decide disputes. Legal rules are formed from this choice. Common law is unrecorded laws made by judges. The legal reasoning upon which the choice in the case was based is recognized as the Ratio Decidendi. Similar legal reasoning may be used by judges in prospect cases when faced by means of similar facts. It is only the relation decides that can make a compulsory instance. It turns out to be the law. Anything else said concerning the case in the course of a ruling that does not form part of the matters at the subject is called obiter saying. The High Court holds the uppermost position in the courts' system in Australia. as a result, all decisions made in the High Court are compulsory on courts lower than it (Mo, J 2003). Â  

Linguistics and Language Essay Example for Free

Linguistics and Language Essay The term dialect (from the ancient Greek word dialektos, discourse, from dia, through + lego, I speak) is used in two distinct ways, even by linguists. One usage refers to a variety of a language that is a characteristic of a particular group of the languages speakers. The term is applied most often to regional speech patterns, but a dialect may also be defined by other factors, such as social class. [2] A dialect that is associated with a particular social class can be termed a sociolect, a dialect that is associated with a particular ethnic group can be termed as ethnolect, and a regional dialect may be termed a regiolect or topolect. The other usage refers to a language that is socially subordinate to a regional or national standard language, often historically cognate to the standard, but not a variety of it or in any other sense derived from it. Dialect: This is a complex and often misunderstood concept. For linguists, a dialect is the collection of attributes (phonetic, phonological, syntactic, morphological, and semantic) that make one group of speakers noticeably different from another group of speakers of the same language. COMMON SOURCES OF MISUNDERSTANDING: 1) DIALECT is NOT a negative term for linguists. . Often times, for example, we hear people refer to non-standard varieties of English as dialects, usually to say something bad about the non-standard variety (and thus about the people who speak it). This happened quite a bit during last years ebonics controversy. But, the term dialect refers to ANY variety of a language. Thus, by definition, we all speak a dialect of our native language. 2) DIALECT is NOT synonymous with accent. Accent is only a part of dialectal variation. Non-linguists often think accents define a dialect (or that accents alone identify people as non-native or foreign language speakers). Also, non-linguists tend to think that its always the other people that have an accent. So, what is accent? 3) ACCENT: This term refers to phonological variation, i. e.variation in pronunciation Thus, if we talk about a Southern Accent; were talking about a generalized property of English pronunciation in the Southern part of the US. But, Southern dialects have more than particular phonological properties. Accent is thus about pronunciation, while dialect is a broader term encompassing syntactic, morphological, and semantic properties as well. A final note on accent. WE ALL HAVE ONE! There is no such thing as a person who speaks without an accent. This is not an exercise in political correctness, by the way. It is a fact. In sum, a dialect is a particular variety of a language, and we all have a dialect. Accent refers to the phonology of a given dialect. Since we all have a dialect, we all have an accent. Idiolect: Another term that we must be familiar with is idiolect. Whats an idiolect? you ask, on the edge of your seat. An idiolect is simply the technical term we use to refer to the variety of language spoken by each individual speaker of the language. Just as there is variation among groups of speakers of a language, there is variation from speaker to speaker. No two speakers of a language speak identically. Each speaks her or his own particular variety of that language. Each thus speaks her or his own idiolect. Role of Dialect: Language says a lot about our identity. Americans, Australians, New Zealanders and South Africans all speak differently. When we meet somebody from a different part of the country, they may use different words, sounds or grammatical structures. A dialect is a variety of language that is characteristic of a certain area. For instance, in the Northern Cape, people refer to older people as grootmense and paper as pampier whereas in Pretoria they are called oumense and papier. If you hear colored people from Cape Town speaking Afrikaans, they sound different to Afrikaans spoken elsewhere. People from Natal speak English in different ways to people from Johannesburg etc. So often, the way we speak says a lot about where we are from, who we are and what we care about. So studying dialects is one way of validating peoples identities and ways of life. Characteristics of Dialect: There are ten characteristics of dialect. 1. Dialect can be identified by variation of grammar. 2. Dialect can be identified by variation of vocabulary. 3. Dialect can be identified by variation of prosody. 4. Dialect can be identified by variation of sentence structure. 5. Dialect can be identified by variation of figures of speech. 6. Variance of parent language by social class of speakers. 7. Variance of parent language by region inhabited by speakers. 8. Likely will not have its own written literature. 9. Likely speakers will not have state or nation of their own. 10. Likely region-specific for speakers. Difference between Dialect and Register: To describe differences we have to first understand these two terms separately. What is Dialect? A regional or social variety of a language distinguished by pronunciation, grammar, or vocabulary, especially a variety of speech differing from the standard literary language or speech pattern of the culture in which it exists: Cockney is a dialect of English. What is Register? In linguistics, a register is a variety of a language used for a particular purpose or in a particular social setting. For example, when speaking in a formal setting, an English speaker may be more likely to adhere more closely to prescribed grammar, pronounce words ending in -ing with a velar nasal instead of an alveolar nasal (e.g. walking, not walkin'), choose more formal words (e. g. father vs. dad, child vs. kid, etc. ), and refrain from using contractions such as aint, than when speaking in an informal setting. Now it is time to differentiate both terms. A dialect is a variety of language used by different speech communities, whereas register is a variety of language associated with peoples occupation. Register is to do with variation in language use connected with topic matter. Ones dialect shows who (or what) he/she is, while ones register shows what he/she is doing. Dialect is a special form of speaking belonging to a group. Register is a linguistic term used to describe changing how one talks based on the situation. 1. Dialect: a local variety of a language*, usually understood by speakers of other dialects of the same language, often without a standardized grammar or spelling, used mostly for non-formal purposes in a local community or among people coming from the same community but living in another community than that they came from. There is often no consensus if such a local language variety is a dialect or a language. The choice is usually taken on the basis of political or conventional criteria and never on linguistic ones. 2. A speech register: a way of speaking or writing including vocabulary, syntax and pronunciation (or spelling) chosen by individuals to express themselves depending on the circumstances they speak: high register (formal occasions like parliamentary speech, official documents, celebrations), low register (informal occasions, conversations among family or friends group). There are also many in-between registers and specialized occasions like religious services, sport events, and so on. An individual may choose his dialect as a speech register for informal occasions, and a standardized language of a larger social unit on formal occasions (often called diglossia). Register: In linguistics, one of many styles or varieties of language determined by such factors as social occasion, purpose, and audience, also called stylistic variation. More generally, register is used to indicate degrees of formality in language use. The different registers or language styles that we use are sometimes called codes. According to a linguist Robert MacNeil (1989) the example of Register is; It fascinates me how differently we all speak in different circumstances. We have levels of formality, as in our clothing. There are very formal occasions, often requiring written English: the job application or the letter to the editorthe dark-suit, serious-tie language, with everything pressed and the lint brushed off. There is our less formal out-in-the-world languagea more comfortable suit, but still respectable. There is language for close friends in the evenings, on weekendsblue-jeans-and-sweat-shirt language, when it’s good to get the tie off. There is family language, even more relaxed, full of grammatical short cuts, family slang, echoes of old jokes that have become intimate shorthandthe language of pajamas and uncombed hair. Finally, there is the language with no clothes on; the talk of couplesmurmurs, sighs, gruntslanguage at its least self-conscious, open, vulnerable, and primitive. Role of Register: Its chief importance is social. It signals the kind of interaction the speaker wants, or acceptance/no acceptance of the kind of interaction expected in any situation. For instance, level of formality is a major aspect of English register. Highly formal register can signal authority, disapproval, unfriendliness. Informal register can signal various things: genuine friendliness; a fake attempt to come across as friendly; or even deliberate disrespect if the other speaker expects formal register. Choice of register can also signal social class, in areas where this is still an issue. Higher classes tend to use a more formal register in ordinary conversation. Understanding the difference between register and grammar is important, as many speakers confuse the two: particularly in thinking that only formal register is correct grammar. This can lead to major errors of register: for instance, the highly formal It is I is only correct in the most formal register, and using it under any other circumstances will make a speaker sound a pompous idiot to most speakers. Characteristics/ Features of Register: 1) Language Styles Every native speaker is normally in command of several different language styles, sometimes called registers, which are varied according to the topic under discussion, the formality of the occasion, and the medium used (speech, writing, or sign). Adapting language to suit the topic is a fairly straightforward matter. Many activities have a specialized vocabulary. If you are playing a ball game, you need to know that zero is a duck in cricket, love in tennis, and nil in soccer. If you have a drink with friends in a pub, you need to know greetings such as: Cheers! Heres to your good health! Other types of variation are less clear-cut. The same person might utter any of the following three sentences, depending on the circumstances: I should be grateful if you would make less noise. Please be quiet. Shut up! Here the utterances range from a high or formal style, down to a low or informal oneand the choice of a high or low style is partly a matter of politeness. (Jean Aitcheson, Teach You Linguistics. Hodder, 2003) 2) Participants in an Exchange Like variation in our manner of dress, stylistic variations in language cannot be judged as appropriate or not without reference to the participants in the interchange (i. e. , speaker and listener or reader and writer). For example, you would not speak to a 5-year-old child, an intimate friend, and a professor using the same style of speech. Using the term eleemosynary charitable would probably be inappropriate for the child and the friend, while using number one urinate would probably be inappropriate for the friend and the professor. (Frank Parker and Kathryn Riley, Linguistics for Non-Linguists, 3rd ed. Ellyn Bacon, 1999) 3) Register Features Register features are core lexical and grammatical characteristics found to some extent in almost all texts and registers. . . . Any linguistic feature having a functional or conventional association can be distributed in a way that distinguishes among registers. Such features come from many linguistic classes, including: phonological features (pauses, intonation patterns), tense and aspect markers, pronouns and pro-verbs, questions, nominal forms (nouns, nominalizations, gerunds), passive constructions, dependent clauses (complement clauses, relative clauses, adverbial subordination), prepositional phrases, adjectives, adverbs, measures of lexical specificity (once-occurring words, type-token ratio), lexical classes (hedges, emphatics, discourse particles, stance markers), modals, specialized verb classes (speech act verbs, mental process verbs), reduced forms (contractions, that-deletions), co-ordination, negation, and grammatical devices for structuring information (clefts, extra position). A comprehensive linguistic analysis of a register requires consideration of a representative selection of linguistic features. Analyses of these register features are necessarily quantitative, because the associated register distinctions are based on differences in the relative distribution of linguistic features. (Douglas Biber Dimensions of Register Variation: A Cross-Linguistic Comparison. Cambridge University Press, 1995) Sociolinguistics: (Wikipedia) â€Å"Sociolinguistics is the descriptive study of the effect of any and all aspects of society, including cultural norms, expectations, and context, on the way language is used, and the effects of language use on society. Sociolinguistics differs from sociology of language in that the focus of sociolinguistics is the effect of the society on the language, while the sociology of language focuses on languages effect on the society. Sociolinguistics overlaps to a considerable degree with pragmatics. It is historically closely related to linguistic anthropology and the distinction between the two fields has even been questioned recently. It also studies how language varieties differ between groups separated by certain social variables, e. g. , ethnicity, religion, status, gender, level of education, age, etc. , and how creation and adherence to these rules is used to categorize individuals in social or socioeconomic classes. As the usage of a language varies from place to place; language usage also varies among social classes, and it is these sociolect that sociolinguistics studies. † Sociolinguistics is the study of how language serves and is shaped by the social nature of human beings. In its broadest conception, sociolinguistics analyzes the many and diverse ways in which language and society entwine. This vast field of inquiry requires and combines insights from a number of disciplines, including linguistics, sociology, psychology and anthropology. Sociolinguistics examines the interplay of language and society, with language as the starting point. Variation is the key concept, applied to language itself and to its use. The basic premise of sociolinguistics is that language is variable and changing. As a result, language is not homogeneous — not for the individual user and not within or among groups of speakers who use the same language. By studying written records, sociolinguists also examine how language and society have interacted in the past. For example, they have tabulated the frequency of the singular pronoun thou and its replacement you in dated hand-written or printed documents and correlated changes in frequency with changes in class structure in 16th and 17th century England. This is historical sociolinguistics: the study of relationship between changes in society and changes in language over a period of time. Branches of sociolinguistics: Sociolinguistics can be defined broadly or narrowly Broad: branch of linguistics studying those properties of language which require reference to social, including contextual, factors in their explanation Narrow: seeks to explain patterned co-variation of language and society; seeks rules to account for that variation. Some traditions of sociolinguistic investigation: 1) Linguistic variation: (sociolinguistics proper): focuses on the linguistic variable that correlates with social differences. Unit of study is language itself considered a part of linguistics. 2) Ethnography of speaking: emphasis on various aspects of context that are involved in differing interpretations of language use. Unit of analysis is not language itself but rather the users of language: the speech community generally considered part of sociology or anthropology. 3) Language planning (also applied sociolinguistics, sociology of language): emphasis on practical aspects of this study. Much about language contact issues and language use in education.

Special Education and Inclusion Essay -- essays papers

Special Education and Inclusion Many people seem to look past how learning-disabled students would feel to be placed in a mainstream classroom which includes students without disabilities rather than go to class in a segregated/special education classroom with only other students who also have learning disabilities. There are many researches constantly going on studying the effects of inclusion in classrooms to see if learning-disabled students achieve better in mainstream classes. Students with learning disabilities feel better about themselves when they are included in classes with their peers who don’t have learning disabilities. Some terms regarding inclusion education should be clarified so that a person who is not knowledgeable about special education will have a better understanding. Inclusion and mainstreaming in class rooms can be switched around to mean the same thing. Essentially, these terms mean the process of putting students with special learning needs into â€Å"regular† classes with non-disabled peers. Resource classes, which used in a typical educational setting for learning disabled students, are classes that are for special needs students only. Just like inclusion and mainstreaming, learning disabled and special needs can be used interchangeably. Students with disabilities have educational rights under a special law called the Individuals with Disabilities Education Act (IDEA) which mandates that students with disabilities have a free and appropriate education (Curry School of Education, n/d). The law requires that special needs students should also be placed in the least restrictive environment (LRE) suitable for their needs(Curry School of Education, n/d). The LRE for some students is often the g... ...ed/resource classrooms and express their opinions on this matter. L., Peter and John (1994). Learning Disabilities. Retrieved April 24, 2003, from http://curry.edschool.virginia.edu States different legal requirements such as the IDEA and LRE laws, and percentages of learning-disabled students in mainstream classrooms. Meyer, Luanna (2001, March). International Journal of Disability, Development and Education. Vol.48, Issue 1. Studied different disabilities and inclusion classes. Wolfe, P., & Hall, T. (2003, March) Teaching Exceptional Children Vol. 35, Issue 4. Suggestions to teachers/parents that provides appropriate education for all children. (2001, November 5). Educational Issues Series. Retrieved April 25, 2003, from http://www.weac.org Definitions and laws for inclusion in education are mentioned here along with different court cases.

Ab221 Customer Service

Running head: On-Time Technology Products Complaint On-Time Technology Products Complaint Kaplan University AB221 Customer Service Tina Engle March 30, 2011 On-Time Technology Products Complaint On-Time Technology Products (OTTP) sells products related to time, and Mark MacGibson is the new President of OTTP. OTTP has seldom had any customer complaints because the companies top priority is customer service. Mary Graff, the supervisor for the Customer Service Representatives plans was to take OTTP to an innovative level of excellent customer service. Unfortunately, one day the President received a complaint in written from a disabled person, that has prompt his immediate attention. The complaint was in reference to the treatment given by a sales representative (Joanne) during the persons visit to the store. The complaint read, â€Å"Today I was at your store and wanted to purchase a new laptop computer. I never write companies when small incidents occur (relative to my disability of being in a wheelchair), but I feel that today’s behavior by your sales staff was over the top and warrants this letter. I chose to inform you, the President, so that others in my circumstance at your place of business will not be so offended. I felt very patronized when, after asking a question of your service/sales representative Joanne, she responded in an almost childlike voice – not once, but three times! Then she proceeded to lean on my wheelchair as she was demonstrating the laptop to me. I felt it would have been more appropriate for here to use a chair, but when I suggested she do so, she said, â€Å"Oh this will only take a minute or so† and then continued to lean over me for another five minutes! I am incensed enough to write this letter! By the way, after leaving your store I will purchase my laptop from another store within the hour. † After reading this person written complaint I have come to the conclusion that this complaint is legitimate because Joanne did not serve the disabled customer properly. Joanne’s communication with the customer was inappropriate because she spoke in a child like voice, and leaned on the customers’ wheel chair. Where in actuality, Joanne should have spoke to the customer in a normal tone voice (instead of a childlike voice), sat in a chair at eye level to the customer in the wheel chair (instead of leaning on the persons wheel chair), and continuing to lean on the customers wheel chair after the customer told her what they would prefer for her to do. In my opinion, the President Mr. MacGibson should call (if their telephone number is available), or communicate with this customer personally, and offer his sincere apology as well as compensation for what took place in their store. What I think Mr. MacGibson responds should is; â€Å"Hello Sir. /Mama, I am Mr. MacGibson the President of On-Time Technology Products and I would like to give you my sincere apology for what took place at our store during you visit. I would like to inform you that the mannerism Joanne showed during your visit is unacceptable, and was not the protocol of OTTP. To assure that this does not happen again I will personally make sure that all of our employees are well trained, and aware of the Americans with Disabilities Act. In closing, I would also like to offer you compensation for what took place at our establishment although you stated â€Å"you have purchased a laptop from another business. I would recommend that Mr. MacGibson put into play extensive training at OTTP with understanding disabled customers, customer behavior, and exceptional service, and that should assure to keep up OTTP’s reputation of seldom complaints. I say this because as a customer coming into an establishment they need to be understood, welcome, important, and comfortable with the sales representative. References The World of Customer Service, 2nd edition Pattie Gibson-Odgers (2008).